- Roles
- Customer Support
Automation-powered, AI-assisted, human-centric customer support
Unify your customer experience
Great customer support doesn't happen in silos. With Zapier, you can use automation to make sure your reps have the context they need to help every customer—no matter where they came from.
Keep your reps focused on support
When your reps receive curated updates and training automatically, they can spend less time hunting for info, and more time providing best-in-class support.
Let support sound the alarm
Your Customer Support team is often the first to know when something's wrong. With Zapier, you can capture and route issues and product feedback automatically—helping you quickly squash bugs and build features to make customers happy.
Trusted by companies large and small
Explore what’s possible with Zapier
Productive reps, faster ticket resolution
Give your reps the info they need for each customer in one view, augmented with AI suggestions, so they can resolve issues faster.
Unify your customer experience
Boost CSAT by capturing and actioning customer details, no matter what system they live in.
Support that scales
Create systems tailored to your business to ensure your customer support processes work now and forever.
Most popular apps for customer support management
Zendesk
RingCentral
Slack
Intercom
Help Scout
Easily move data where it needs to go
Ditch manual entry and move all your important data—whether it's leads, support tickets, or orders—at the speed of automation.
Format data exactly how you need it
Pass info between tools in the specific format you need. You'll spend less time formatting info, and more time acting on it.
Unlock insights and maximize results
Gather disparate data and funnel it into a single source of truth. You'll glean powerful insights you can act on.
Most popular apps for data management
Airtable
Hubspot
Google Drive
MySQL
PostgreSQL
CUSTOMER STORY
How Hudl uses Zapier to decrease support response time by 21.5%
“It feels amazing to be able to act on the opportunities for improvement I see without having to research and pitch different software solutions to the budgeting team. Instead, I can solve the problem with automation.”
— Tori Phillips, Revenue Operations Systems Administrator at Hudl
Boost your CSAT with automation
All your tools connected
Hand off customers and data between teams and tools seamlessly with automation.
Customer journeys you can follow
Add logic and routing to your workflows to send customers to the right team, right away.
Human-centric, AI-assisted support
Add AI to your support process to personalize messages, add context, and more.
6,000+ apps. Endless possibilities.
